top of page

IT SUPPORT ENGINEER 

​

ABOUT THE COMPANY

​

  • Restaff – House of Norway is a leading provider of custom software development services, offering clients the resources and expertise needed to establish an effective and productive development center. Established as a trusted partner in the industry in 2007, Restaff has a strong focus on delivering quality services. Through partnerships and collaborations with clients, the company is able to understand their specific needs and goals and provide customized solutions that meet their unique requirements. With offices in both Norway and Ho Chi Minh City, Vietnam, Restaff offers a unique global outlook on software development and testing, enabling clients to take their development efforts to the next level.

​

WE ARE LOOKING FOR A PERSON, WHO WILL​​

​​

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, servers, printers…

  • Set up and maintenance network to ensure network availability to all team.

  • Troubleshoot, resolve hardware, software, server/network problems .

  • Tracking and managing server room, PCs, meeting room devices.

  • Maintain inventory of all equipment, software and software licenses.

  • Support Development team to design and optimize the server/network security.

  • Work with multiple teams and departments and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.

  • Coordinate with third parties whenever necessary to solve technical issues and purchase if needs.

  • Implement and document workflow to manage IT infrastructure.

  • Able to provide standby after office hours on a roster basis.

 

Personal Traits:

  • Have constant curiosity, be creative, responsible, and willing to learn new things.

  • Speak up when solutions are not ideal and communicate suggested solutions to cross-functional pairs.  

  • A true team player with effective communication and interpersonal skills. 

​​

A POTENTIAL CANDIDATE WILL HAVE

​

​Must have:

  • BSc/BA in IT, Computer Science or relevant field.

  • 1-year to 2-year proven experience as a help desk technician or other customer support role.

  • Have knowledge and operation of Office 365 Services.

  • Good understanding of computer systems, mobile devices and other tech products.

  • Ability to monitor networks & systems properly.

  • Ability to diagnose and resolve basic technical issues.

  • Excellent communication skills.

  • Customer-oriented and cool-tempered.

Nice to have:

  • The capacity to clearly explain a technical problem to end-user.

  • Having knowledge about cloud platform (Azure, Amazon).

  • Ability to self-train on new technologies.

  • Able to communicate in English.

  • A certificate of CCNA/MCSA is an advantage.

​

​

SOME OF OUR BENEFITS​

​​

  • Great salary package. Annual performance review.

  • 13th-salary Bonus for all staff.

  • Premium Healthcare Insurance (2 sponsored packages): you and your spouse/child/parent.

  • Annual Health Check-up for all staff.

  • Annual Loyalty Award packages (3mil - 5mil - 10mil), 5-year Award, and 10-year Award.

  • Good career advancement opportunities.

  • Product-oriented. Agile project management style. Dynamic and English-speaking working environment.

  • Opportunity to acquire technical knowledge and experience in the latest technologies.

  • Up to 18 annual leaves a year PLUS 05 sponsored extra day.

  • Working hours: 8 hours x 5 days/week (Monday to Friday). Thirty-min break at 4 PM every day.

  • And so much more!​

​

​If this interest you, please contact us for a coffee. So we can share and learn more about you.

bottom of page